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Est. 1999

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Productive People. Predictable Pricing.

A smarter, flexible service desk that keeps work flowing and budgets under control, without surprise costs or rigid contracts.
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Your IT Support Shouldn’t Work Against You

Traditional service desks weren’t built for today’s reality. As support needs grow, tools multiply, vendors pile up, and costs spiral out of control.

Service Desk Flex changes that.

It’s a modular, SLA-backed service desk that delivers fast, consistent support while keeping pricing predictable. You start with what you need, scale when you’re ready, and everything works together, without added complexity.

Service Desk Flex was designed to eliminate the most common MSP pain points:

  • Surprise invoices
  • Disconnected tools
  • Slow resolution times
  • Inconsistent service
  • Rigid, inflexible contracts

Below, you’ll see how Service Desk Flex works, and why teams are choosing it as a smarter way to support their business.

Service Desk Flex Landing Page

What is Service Desk Flex?

Service Desk Flex is a modular service desk built for modern teams. Start with what you need today, add modules anytime, and keep everything under one partner.

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DeskDirect Help Desk DeskDirect

L1-L3 help desk with SLA-backed support

NOVA (4) NOVA

Integrated, AI-powered chat support built right into Teams or Slack

PatchPilot Patch Management PatchPilot

Automated OS & third-party application patching (PaaS)

DataGuard DataGuard

Microsoft 365 data backup 

ProvisionPro Workstation Provisioning ProvisionPro

Standardized & image-based workstation provisioning 

ThreatAware Security Training ThreatAware

Security awareness training and phishing simulations

One partner. One service. One place to manage it all, with predictable pricing. 

Why Customers Choose Service Desk Flex

Businesses that can’t afford downtime or surprises choose Service Desk Flex because it delivers reliable support, clear pricing, and the flexibility to grow as needs change.

Fast, Consistent Support

SLA-backed coverage ensures users receive dependable, high-quality support. NOVA and automation reduce manual triage, while intelligent routing gets issues to the right expert faster.

Predictable, Controlled Costs

No per-ticket billing. No scope disputes. Service Desk Flex uses transparent fixed pricing per user or device, making budgets easier to forecast and easier to defend.

Built to Scale as You Grow

Start small, expand when needed. Add or remove modules without being locked into rigid bundles or long-term commitments.

Traditional MSPs vs Service Desk Flex

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Service Desk Flex Campaign Landing Page Customer Quotes (4)

Why Arraya?

We're glad you asked. When you choose Service Desk Flex, you're not just choosing a service. You're choosing a long-term partner. 

Proven & Trusted

25+ years of stability you can count on. 

Arraya has been serving customers for more than 25 years with original ownership and long-term relationships. We’re recognized on the CRN MSP 500 Elite 150 and Tech Elite 250 for a reason.

Our People, Not Contractors

Consistent service from a team that knows you. 

Your support is delivered by full-time Arraya employees, not contractors, providing reliable, high-quality service from a team invested in your success.

Expertise Beyond the Service Desk

More than support — strategic insight.

With deep expertise across cybersecurity, cloud, infrastructure, and managed services, Arraya brings cross-practice knowledge that strengthens your service desk and helps you plan ahead.

 

Untitled design (4) We provide the muscle of an enterprise MSP with the heart of a partner that knows your team by name. 

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Ready to fall in love with your service desk again?

Get faster support, predictable costs, and a service desk that adapts as your business grows (without the headaches). 

Book a discovery call